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This page describes troubleshooting methods for common errors you may encounter while using Cloud Storage.

Come across the Google Cloud Status Dashboard for information about regional or global incidents affecting Google Deject services such as Deject Storage.

Logging raw requests

When using tools such as gsutil or the Cloud Storage client libraries, much of the request and response data is handled by the tool. Yet, information technology is sometimes useful to run into details to aid in troubleshooting. Employ the following instructions to return request and response headers for your tool:

Panel

Viewing request and response data depends on the browser you're using to access the Google Deject panel. For the Google Chrome browser:

1. Click Chrome's chief carte du jour push ().

2. Select More Tools.

3. Click Developer Tools.

4. In the pane that appears, click the Network tab.

gsutil

Utilise the global -D flag in your request. For case:

gsutil -D ls gs://my-bucket/my-object

Client libraries

C++

• Set the surround variable CLOUD_STORAGE_ENABLE_TRACING=http to get the full HTTP traffic.

• Fix the environs variable CLOUD_STORAGE_ENABLE_CLOG=yes to go logging of each RPC.

C#

Add a logger via ApplicationContext.RegisterLogger, and fix logging options on the HttpClient message handler. For more than information, see the FAQ entry.

Go

Set the environment variable GODEBUG=http2debug=ane. For more information, see the Go bundle internet/http.

If you desire to log the asking body besides, use a custom HTTP client.

Java

1. Create a file named "logging.properties" with the following contents:

   # Properties file which configures the operation of the JDK logging facility. # The system volition look for this config file to be specified equally a system property: # -Djava.util.logging.config.file=${project_loc:googleplus-elementary-cmdline-sample}/logging.properties  # Set upwardly the console handler (uncomment "level" to show more fine-grained letters) handlers = java.util.logging.ConsoleHandler coffee.util.logging.ConsoleHandler.level = CONFIG  # Fix logging of HTTP requests and responses (uncomment "level" to show) com.google.api.client.http.level = CONFIG

2. Use logging.backdrop with Maven

   mvn -Djava.util.logging.config.file=path/to/logging.properties                      insert_command                    

For more information, see Pluggable HTTP Transport.

Node.js

Set the surroundings variable NODE_DEBUG=https before calling the Node script.

PHP

Provide your ain HTTP handler to the client using httpHandler and fix up middleware to log the request and response.

Python

Utilize the logging module. For instance:

import logging import http.client  logging.basicConfig(level=logging.DEBUG) http.client.HTTPConnection.debuglevel=5

Ruby-red

At the top of your .rb file after require "google/cloud/storage", add the following:

ruby Google::Apis.logger.level = Logger::DEBUG

Error codes

The following are common HTTP condition codes you may encounter.

301: Moved Permanently

Issue: I'm setting up a static website, and accessing a directory path returns an empty object and a 301 HTTP response code.

Solution: If your browser downloads a zero byte object and you get a 301 HTTP response code when accessing a directory, such as http://www.instance.com/dir/, your bucket most probable contains an empty object of that proper noun. To cheque that this is the case and fix the result:

1. In the Google Deject console, go to the Cloud Storage Browser page.

   Go to Browser

2. Click the Activate Cloud Shell button at the summit of the Google Cloud console.
3. Run gsutil ls -R gs://world wide web.example.com/dir/. If the output includes http://www.case.com/dir/, you have an empty object at that location.
4. Remove the empty object with the control: gsutil rm gs://world wide web.instance.com/dir/

Y'all tin can now access http://www.example.com/dir/ and have it render that directory'southward index.html file instead of the empty object.

400: Bad Request

Issue: While performing a resumable upload, I received this error and the message Failed to parse Content-Range header.

Solution: The value you lot used in your Content-Range header is invalid. For instance, Content-Range: */* is invalid and instead should be specified as Content-Range: bytes */*. If you receive this mistake, your electric current resumable upload is no longer agile, and you must first a new resumable upload.

Result: Requests to a public bucket direct, or via Cloud CDN, are failing with a HTTP 401: Unauthorized and an Authentication Required response.

Solution: Cheque that your client, or whatsoever intermediate proxy, is not calculation an Authorization header to requests to Cloud Storage. Whatever request with an Authorization header, even if empty, is validated equally if it were an hallmark attempt.

403: Account Disabled

Issue: I tried to create a bucket only got a 403 Account Disabled error.

Solution: This error indicates that you have not yet turned on billing for the associated project. For steps for enabling billing, encounter Enable billing for a project.

If billing is turned on and you proceed to receive this error bulletin, you tin achieve out to support with your project ID and a description of your problem.

403: Access Denied

Issue: I tried to list the objects in my saucepan but got a 403 Admission Denied fault and/or a message similar to Bearding caller does not have storage.objects.list admission.

Solution: Check that your credentials are correct. For example, if yous are using gsutil, cheque that the credentials stored in your .boto file are accurate. Likewise, confirm that gsutil is using the .boto file yous look by using the command gsutil version -l and checking the config path(due south) entry.

Assuming you lot are using the correct credentials, are your requests being routed through a proxy, using HTTP (instead of HTTPS)? If so, check whether your proxy is configured to remove the Authorisation header from such requests. If and so, make sure you are using HTTPS instead of HTTP for your requests.

403: Forbidden

Issue: I am downloading my public content from storage.cloud.google.com, and I receive a 403: Forbidden mistake when I apply the browser to navigate to the public object:

https://storage.cloud.google.com/BUCKET_NAME/OBJECT_NAME        

Solution: Using storage.cloud.google.com to download objects is known as authenticated browser downloads; it always uses cookie-based authentication, even when objects are made publicly accessible to allUsers. If yous take configured Information Access logs in Deject Audit Logs to track access to objects, one of the restrictions of that feature is that authenticated browser downloads cannot be used to access the afflicted objects; attempting to do so results in a 403 response.

To avoid this issue, do i of the following:

• Use direct API calls, which back up unauthenticated downloads, instead of using authenticated browser downloads.
• Disable the Cloud Storage Data Access logs that are tracking access to the affected objects. Be aware that Data Access logs are set at or above the project level and can exist enabled simultaneously at multiple levels.
• Set Data Admission log exemptions to exclude specific users from Data Access log tracking, which allows those users to perform authenticated browser downloads.

409: Disharmonize

Result: I tried to create a bucket but received the following fault:

409 Disharmonize. Distressing, that name is not bachelor. Please try a different one.

Solution: The bucket name yous tried to use (e.g. gs://cats or gs://dogs) is already taken. Cloud Storage has a global namespace so you may not proper name a bucket with the same name every bit an existing bucket. Choose a proper name that is not being used.

429: Too Many Requests

Issue: My requests are being rejected with a 429 Too Many Requests error.

Solution: You lot are striking a limit to the number of requests Cloud Storage allows for a given resource. See the Deject Storage quotas for a word of limits in Cloud Storage. If your workload consists of m'southward of requests per second to a bucket, meet Asking rate and access distribution guidelines for a discussion of best practices, including ramping up your workload gradually and avoiding sequential filenames.

Diagnosing Google Cloud console errors

Issue: When using the Google Cloud console to perform an performance, I become a generic error message. For instance, I see an error message when trying to delete a bucket, but I don't meet details for why the operation failed.

Solution: Use the Google Cloud panel'south notifications to encounter detailed information about the failed operation:

1. Click the Notifications button in the Google Cloud console header.

   

   A dropdown displays the about recent operations performed by the Google Cloud console.

2. Click the particular yous desire to find out more well-nigh.

   A page opens upwardly and displays detailed data about the performance.

3. Click on each row to aggrandize the detailed error information.

   Below is an example of error information for a failed bucket deletion operation, which explains that a saucepan retention policy prevented the deletion of the saucepan.

   

gsutil errors

The following are common gsutil errors you lot may encounter.

gsutil stat

Result: I tried to use the gsutil stat command to brandish object status for a subdirectory and got an error.

Solution: Cloud Storage uses a flat namespace to store objects in buckets. While y'all can use slashes ("/") in object names to make it appear as if objects are in a hierarchical structure, the gsutil stat control treats a trailing slash as function of the object proper noun.

For example, if you run the command gsutil -q stat gs://my-saucepan/my-object/, gsutil looks upward information almost the object my-object/ (with a trailing slash), every bit opposed to operating on objects nested under my-saucepan/my-object/. Unless y'all actually have an object with that proper noun, the operation fails.

For subdirectory listing, use the gsutil ls instead.

gcloud auth

Issue: I tried to cosign gsutil using the gcloud auth command, but I still cannot access my buckets or objects.

Solution: Your system may accept both the stand up-alone and Google Cloud CLI versions of gsutil installed on it. Run the command gsutil version -50 and check the value for using cloud sdk. If False, your organization is using the stand-alone version of gsutil when y'all run commands. You tin either remove this version of gsutil from your organization, or y'all can authenticate using the gsutil config control.

Static website errors

The following are common issues that you may run across when setting up a bucket to host a static website.

HTTPS serving

Result: I desire to serve my content over HTTPS without using a load balancer.

Solution: You tin serve static content through HTTPS using direct URIs such equally https://storage.googleapis.com/my-bucket/my-object. For other options to serve your content through a custom domain over SSL, yous can:

• Use a 3rd-party Content Delivery Network with Cloud Storage.
• Serve your static website content from Firebase Hosting instead of Cloud Storage.

Domain verification

Result: I tin't verify my domain.

Solution: Commonly, the verification process in Search Console directs you to upload a file to your domain, but you may non accept a way to practise this without first having an associated bucket, which you tin just create after you accept performed domain verification.

In this case, verify ownership using the Domain proper noun provider verification method. See Ownership verification for steps to accomplish this. This verification can be done before the bucket is created.

Inaccessible folio

Consequence: I become an Access denied error message for a spider web folio served past my website.

Solution: Check that the object is shared publicly. If it is not, see Making Data Public for instructions on how to do this.

If yous previously uploaded and shared an object, simply then upload a new version of it, then you must reshare the object publicly. This is because the public permission is replaced with the new upload.

Permission update failed

Issue: I get an error when I attempt to make my information public.

Solution: Make sure that you take the setIamPolicy permission for your object or saucepan. This permission is granted, for example, in the Storage Admin part. If you lot accept the setIamPolicy permission and you even so get an mistake, your bucket might be subject to public access prevention, which does not allow access to allUsers or allAuthenticatedUsers. Public access prevention might be set up on the bucket directly, or information technology might exist enforced through an organization policy that is set at a higher level.

Content download

Issue: I am prompted to download my page's content, instead of being able to view it in my browser.

Solution: If yous specify a MainPageSuffix equally an object that does non have a web content blazon, then instead of serving the folio, site visitors are prompted to download the content. To resolve this consequence, update the content-type metadata entry to a suitable value, such equally text/html. See Editing object metadata for instructions on how to practice this.

Latency

The post-obit are common latency issues you might encounter. In addition, the Google Cloud Status Dashboard provides information about regional or global incidents affecting Google Deject services such as Deject Storage.

Upload or download latency

Issue: I'g seeing increased latency when uploading or downloading.

Solution: Use the gsutil perfdiag control to run performance diagnostics from the afflicted surround. Consider the following mutual causes of upload and download latency:

• CPU or retention constraints: The affected surroundings's operating system should have tooling to mensurate local resource consumption such equally CPU usage and memory usage.

• Disk IO constraints: Every bit part of the gsutil perfdiag command, use the rthru_file and wthru_file tests to estimate the performance impact caused by local disk IO.

• Geographical distance: Performance tin can be impacted past the physical separation of your Cloud Storage bucket and affected environment, particularly in cross-continental cases. Testing with a bucket located in the aforementioned region equally your affected environment can identify the extent to which geographic separation is contributing to your latency.

  • If applicable, the affected surroundings's DNS resolver should use the EDNS(0) protocol and then that requests from the environment are routed through an appropriate Google Front end Stop.

gsutil or client library latency

Result: I'm seeing increased latency when accessing Cloud Storage with gsutil or i of the client libraries.

Solution: Both gsutil and customer libraries automatically retry requests when information technology'southward useful to do so, and this behavior can effectively increment latency as seen from the terminate user. Use the Cloud Monitoring metric storage.googleapis.com/api/request_count to see if Cloud Storage is consistenty serving a retryable response code, such as 429 or 5xx.

Proxy servers

Upshot: I'm connecting through a proxy server. What do I demand to do?

Solution: To admission Cloud Storage through a proxy server, you must allow access to these domains:

• accounts.google.com for creating OAuth2 hallmark tokens via gsutil config
• oauth2.googleapis.com for performing OAuth2 token exchanges
• *.googleapis.com for storage requests

If your proxy server or security policy doesn't back up whitelisting by domain and instead requires whitelisting by IP network cake, we strongly recommend that yous configure your proxy server for all Google IP address ranges. Y'all can discover the address ranges by querying WHOIS data at ARIN. Every bit a all-time practise, you should periodically review your proxy settings to ensure they match Google's IP addresses.

We do not recommend configuring your proxy with individual IP addresses y'all obtain from one-fourth dimension lookups of oauth2.googleapis.com and storage.googleapis.com. Because Google services are exposed via DNS names that map to a big number of IP addresses that can alter over time, configuring your proxy based on a one-fourth dimension lookup may atomic number 82 to failures to connect to Deject Storage.

If your requests are existence routed through a proxy server, you lot may need to check with your network administrator to ensure that the Dominance header containing your credentials is not stripped out by the proxy. Without the Authorization header, your requests are rejected and you receive a MissingSecurityHeader error.

What's adjacent

• Acquire about your support options.
• Find answers to additional questions in the Deject Storage FAQ.
• Explore how Error Reporting can help you lot identify and understand your Deject Storage errors.

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Source: https://cloud.google.com/storage/docs/troubleshooting

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